Shipping & Delivery

We do everything we can to keep the cost of shipping as low as possible, as well as providing a high level of service for our customers.

 

Delivery turnaround time

1-3 working days after your payment has been processed.[Main City Centre's]

Rural or Outlying areas / High risk areas may take 7-10 working days  

Need help? Reach out to our friendly support team via WhatsApp or email, and we'll assist you every step of the way

WhatsApp Hotline   - 063 921 1478 

Customer Support  - support@zencare.co.za

 

Tracking

Most customers want to receive their orders as soon as possible, which is why we use express shipping services. Customers also prefer shipping with a tracking service for several reasons.

A tracking number provides peace of mind as it allows customers to track the status of their shipment and know when to expect delivery. This can be especially important and is why we use this service to ensure it arrives safely.

 

International Shipping

We ship to most countries worldwide.

All international shipments are charged at a flat rate of R1525.00 [Maximum weight 4.8 kgs]

Payer of customs duties

Any customs fees, or VAT costs are always paid by the consignee in the country of delivery. We do not currently offer another option.

We offer custom shipping solutions for specialty orders -please email us at contact@zencare.co.za for further Information.

 

 

Shipping FAQs:

 

How long will my order take to arrive?

Delivery times vary depending on your location. Typically, orders are delivered within 1-3 business days for standard shipping and 1-2 business days for express shipping. You will receive an estimated delivery date after checkout via email or sms if no email is provided.

Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your package in real-time through our website or the carrier’s tracking page.

What if my order is delayed?

If your order is delayed, we will notify you via email  with an updated delivery estimate. You can also contact our customer support team for more information.

Do you offer free shipping?

We provide complimentary standard shipping for orders exceeding R750.00

 

What happens if my package is lost or damaged during shipping?

We take every precaution to ensure your package arrives safely. However, if your order is lost or damaged during transit, please contact our customer support team immediately. We will assist you in filing a claim with the carrier and arrange for a replacement or refund.

Can I change my shipping address after placing an order?

Yes, If you need to change your shipping address, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order hasn’t been shipped yet.

Do you ship internationally?

Yes, we offer international shipping to many countries. Shipping costs and delivery times will be calculated at checkout. Please note that customs fees may apply and are the responsibility of the customer.

What should I do if I receive the wrong item or my order is incomplete?

We apologise for any inconvenience. If you receive the wrong item or your order is incomplete, please contact us immediately. We will arrange for the correct item to be sent to you or process a refund as needed.

Can I choose a specific delivery time?

While we cannot guarantee specific delivery times, our express shipping option offers more precise delivery windows. You can also leave special delivery instructions for the courier at checkout.

How do I return an item?

We offer a hassle-free return process for eligible products. If you need to return an item, please visit our Returns page for instructions or contact our support team for assistance.